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Hassle-Free Exchanges & Replacements

We understand that choosing the right product can sometimes be challenging, and we want you to feel confident in your purchase. However, due to the personal nature of our products, all items are considered used once shipped. For this reason, we do not restock or accept returns. In the rare event that you are not satisfied with your purchase, we are happy to offer an exchange so you can select another item that better suits your needs. The best part is you won't need to send anything back.

Exchanges

If you do not like what you bought, we will let you pick something else out.

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  • If you receive your order and are simply not satisfied with the product, you may contact us within 30 days to exchange it for another item. Our hassle-free exchanges allow for a (1) single exchange of any item.

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  • Additionally, if your item arrives defective, we will gladly replace it with a new one. However, each order is eligible for only one exchange or one defective replacement. 

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  • Once an exchange is processed, the order is no longer eligible for a defective replacement. Likewise, if a defective replacement is provided, the order cannot later be exchanged.

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  • To make things simpler, we will process an exchange without asking you to send anything back. Our hassle-free exchanges allow for a (1) single exchange of any item.

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  • A flat shipping fee of $12.95 will apply to any exchange within the Continental USA.

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  • A flat shipping fee of $29.95 will apply to any exchange for any orders that are outside of the continental USA,  international or Canada.

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  • Exchanges are limited to a single exchange request per order. After an exchange is completed, additional exchanges for the same order cannot be processed.

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  • Since all items are considered used upon delivery, we are not able to issue any refunds. Because these are very personal items, we never restock or accept back products once they are delivered.

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  • We consider all items used upon delivery to ensure our customers have the peace of mind that they are receiving a brand-new, unused product. For this reason, we’re unable to offer refunds, but we absolutely want to make sure you end up with something you love.

Defective Replacements

For up to one year, if it breaks, we will replace it.

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If the product is defective and breaks, we will be happy to replace it for you, for up to 1 year after the original purchase date with the same item. We will guarantee the item for (1) one-year from the original purchase date against defects for item/s on your order. This guarantee allows for a (1) single replacement of any defective item with the same item. 
 

  • If the product is defective and breaks, we will be happy to replace it for you, for up to 1 year after the original purchase date with the same item.
     

  • A flat shipping fee of $12.95 will apply to replacements over 30 days old within the Continental USA. 

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  • A flat shipping fee of $29.95 will apply to any defective replacement that is outside of the continental USA, international or Canada.

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  • Each order is eligible for only one defective replacement or one exchange. If an exchange has already been processed for the order, it will no longer be eligible for a defective replacement. Likewise, if a defective replacement has been provided, the order cannot later be exchanged.

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  • We will guarantee the item for (1) one-year from the original purchase date against defects for items on your order. This guarantee allows for a (1) single replacement of any defective item with the same item.

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  • Defective replacements are tied to the original order date and do not extend or reset the warranty. Once the replacement has been provided, the warranty is considered fulfilled.

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  • Our guarantee does not provide protection for items that have not been properly maintained or altered, as this can impact the integrity of the product.

 

If we do not have the same item in stock, we reserve the right to ship you a similar item of the same value. Return requests are approved or rejected at the discretion of PeachToyz.com

Delivered but not received (DBNR) Policy:

We understand how frustrating it can be when a package shows as delivered but cannot be located.​

 

  • If tracking confirms that your order was delivered to the verified shipping address as it was provided when the order was placed and the address has been confirmed as correct, our first course of action will be to send a replacement order.

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  • ​​A replacement will be shipped to the original shipping address or, if preferred, to an agreed-upon secure pickup location.

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  • The replacement will include the exact same items from your original order. We do not substitute or change items for replacement shipments.

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  • This policy ensures that all customers are treated fairly and consistently.

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  • Once the replacement order has been successfully delivered, if you are not satisfied with the product(s), you are welcome to take advantage of our standard Exchange Policy (one exchange per order).
     

       Important Shipping Disclosures:

  • Delivery timeframes are estimates, not guarantees

  • Carriers may experience delays due to weather, operational issues, or other factors outside our control

  • No refunds or credits are provided for carrier delays under any circumstances

  • No refunds or credits are provided for packages that are RTS (Return to Sender)

  • Refunds issued as an exception are subject to adjustment. If an order received free shipping promotion, the actual shipping cost up to $12.95 will be deducted from any refund issued. 

 

If you have any questions, please contact us for more information. 

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contact@peachtoyz.com

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